Shipping Policy

Last updated: June 2026

At Route Crafts, we are committed to delivering your order safely, securely, and on time. Every product is carefully packed to ensure it reaches you in excellent condition.

Shipping Coverage

We ship across India through trusted courier partners to ensure reliable and timely delivery. For locations that are not serviceable by our courier partners, orders may be shipped through India Post or other suitable logistics providers.

Shipping Charges

Shipping charges, if applicable, are calculated based on the order value, weight, dimensions, and delivery location. The final shipping cost will be displayed at checkout before payment.

From time to time, Route Crafts may offer free shipping on selected products, order values, or promotional campaigns.

Order Processing & Dispatch

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are dispatched from Monday to Saturday, excluding Sundays and public holidays.
  • During sale periods, festive seasons, or due to unforeseen circumstances, order processing may take slightly longer.

Estimated Delivery Time

  • Domestic Orders (India): Estimated delivery within 5–10 business days from the date of dispatch.

Delivery timelines are estimates and may vary depending on the destination, courier operations, weather conditions, government restrictions, or other factors beyond our control.

Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Delivery Address

Please ensure that the shipping address and contact details provided at checkout are complete and accurate.

Requests for address modifications or order changes must be made within 1–2 hours of placing the order by contacting our customer support. Once an order has been dispatched, no changes to the shipping address or order details can be accommodated.

If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

Delivery Attempts

Our logistics partners may make multiple delivery attempts. If delivery cannot be completed after the designated attempts, the shipment may be returned to Route Crafts. In such cases, customers may be required to bear the cost of re-shipping.

Damaged or Tampered Packages

All Route Crafts orders are packed in secure, tamper-evident packaging.

If you receive a package that appears damaged, opened, or tampered with, please do not accept the delivery. Inform the delivery executive immediately and contact our customer support with your Order ID so we can investigate and assist you promptly.

Once a package has been accepted by the customer, it will be considered delivered in good condition unless reported otherwise with valid supporting evidence.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to factors beyond our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Government regulations or restrictions
  • Public holidays
  • Logistics or courier disruptions
  • Remote location accessibility

Route Crafts shall not be held liable for such delays. However, our support team will make every reasonable effort to assist you in tracking and resolving shipment-related concerns.

Need Assistance?

For any shipping-related queries, address modification requests (before dispatch), or delivery support, please contact our customer support team:

We are always happy to assist you and ensure a smooth shopping experience with Route Crafts.